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Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party’s work.

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

No. Check the “Appraisal Clause” in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party “Umpire” if you cannot agree.

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Reach out to your agent or insurance provider. If someone else is liable for your damages, it’s essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.

Inform your insurance provider about the accident’s details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.

Want more information on your rights? To make an appointment, call us at 682-521-9211 or make an appointment online!

Customer Testimonials

Le Collision Center is honest, fast, and reliable. I’ve trusted them with my vehicle twice, and each time they delivered exceptional work and great service. Their consistency and professionalism make them my go-to shop for all collision repairs.

– Marcus Daniels

Le Collision Center did an incredible job repairing my Honda Civic. The workmanship was flawless, and the car looks like it just rolled off the lot. Their attention to detail and customer care truly set them apart. Highly recommended!

– Laura Simmons

Le Collision Center repaired my company’s delivery van quickly and efficiently. Their team understands the urgency of fleet service and delivered excellent results with minimal downtime. Highly professional and reliable—perfect for businesses needing fast, high-quality commercial vehicle repairs.

– Robert Mason

Le Collision Center flawlessly repaired my BMW X5. The paint color match was spot-on, and the attention to detail was exceptional. Their top-notch service and professionalism made the entire experience smooth and stress-free. Highly recommended for luxury vehicle repairs.

– Michelle Huang

Le Collision Center brought my Ford F-150 back to life after a rear-end crash. The repairs were flawless, the team was professional, and the turnaround time was impressive. Highly recommend their expert service for anyone needing quality collision repairs.

– David Carson

Le Collision Center restored my Tesla Model Y after a collision. The car looks brand new, and their team was professional, efficient, and detail-oriented. I’m extremely satisfied with the results and highly recommend their expert repair services.

– Jennifer Alvarez

Excellent customer service, excellent work done on my car, A++ for the speed in which my car was fixed and returned to me. Very happy with Le Collision Center. Great job done on my car. Highly recommend them!

– Jamie Sanders

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